Designation: Systems & Cloud Engineer
Experience: 1 to 4 years
Shift: Flexible to work in any shift (Rotational is possible as per client need)
Role: Work with MSPs based out of Australia, New Zealand, US, U.K, Canada, Europe during their business hours. Provide helpdesk support to their end-users and perform other BAU (business as usual) tasks. You will be working as an extension of their onsite team as a dedicated technical support engineer. You will be working closely with another Senior Technical Support Engineer based out of our office in Kochi.
Roles & Responsibilities:
- Provide end user helpdesk support via phone/emails/chat.
- Office 365/SharePoint/Teams Administration – Beginner
- Experience with Windows Servers/Active Directory/Azure AD – Intermediate
- Experience working with Backup Solutions & related software tools - Intermediate
- Firewall: Rule creation, Port forwarding, User administration, Web/Application Filter administration, VPN administration - Beginner
- Experience working with RMM/PSA an added advantage
- Excellent written & spoken English a must
Why Infrassist Technologies Pvt. Ltd.:
- 5 Days working culture
- 20 Paid Leaves & 14 public holidays
- Friendly Work Environment
- Work life balance
- International Client exposure
- Team Lunch, dinner, and movie outings
- Night shift allowance policy
- Referral bonus policy